The American company Sykes is one of the pioneers of the BPO industry. Founded in 1995, the company paved its way to the top and was one of the first BPOs to open multiple locations. In 2021, Sitel Group acquired Sykes to expand its reach and increase its capacity.
https://www.helpware.com/blog/top-10-customer-support-outsourcing-companies-2022 Sykes is one of the top 10 service companies and leading providers of demand generation and customer acquisition services, and customers are among the top 2,000 companies worldwide. Sykes’ business is based on its core services: outsourcing, customer experience, sales service, digital transformation and brand extension.
