You’re absolutely right—digital customer experience is key in today’s business world. A great starting point is this guide: https://www.vcita.com/blog/small-business-tips/digital-customer-experience. It provides actionable tips, like optimizing your website for mobile users, ensuring quick load times, and using chat tools to enhance engagement. It also emphasizes the importance of streamlining online payment options and appointment scheduling to make things easier for customers. The article highlights how integrating CRM tools can personalize customer interactions, making clients feel valued. Start with these steps, and you’ll see improvements quickly!

I’d say start by evaluating your website—it’s often the first point of contact. Make sure it’s user-friendly, loads fast, and has clear calls to action. I’ve also found that adding a live chat feature helped my business connect with customers more directly. It’s a small change but has a big impact. Social media is great too, but it works best when it complements your website.